New Title: “Switched Insurers, Now $1,800 in Therapy Debt — What Should I Do?”

Having health insurance does not protect you from unforeseen medical expenses.

Simply ask the 41% of American adults who have medical debt, despite the fact that 90% of the U.S. population has some form of health insurance. (1)

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A major cause of health-care debt is that individuals often don’t fully understand what their insurance policy includes — and what they are responsible for paying themselves. Changing insurance providers during treatment can complicate matters further.

Think of Zoë, who has been in therapy with a psychologist for several years.

Her previous insurance provider paid for her therapy. However, this year she changed to anew insurerunder the Affordable Care Act, provided her treatment remains eligible for coverage.

Not so.

Regrettably, although her original insurance company had a contractual arrangement with the therapist (making the therapist “in-network” and covered under Zoë’s plan), her new insurance provider does not have a similar agreement with the therapist — meaning the therapist is now classified as “out-of-network.”

He tells Zoë that her insurance company won’t pay for the sessions, and she currently owes him $1,800. She is taken aback.

The unpleasant shock of an out-of-network charge

The No Surprises Actwas enacted in 2022 to safeguard individuals like Zoë from receiving surprise medical bills from providers or facilities that are not part of their network. Examples of the type of bill this covers:

You receive emergency services from a provider that is not part of your network without getting approval beforehand.

Read more: Here are 5 ‘essential’ items that Americans (nearly) always spend too much on— and quickly feel remorse. How many are causing you pain?

You visit a healthcare provider that is part of your network and receive additional services from specialists who are not in the network, like radiologists or anesthesiologists.

In this specific situation, it appears this law will not safeguard Zoë since she visited her out-of-network therapist during a non-emergency. Additionally, from the viewpoint of her new insurance company, the therapist is affiliated with an out-of-network facility.

This highlights the significance of staying informed not only about whether a particular procedure or treatment is included in your insurance coverage, but also whether your specific healthcare provider is part of the network.

It’s not sufficient to only review an insurer’s online database — which may not be current. You should verify the information. If you didn’t confirm that your healthcare provider is part of the insurer’s network, you might be responsible for the charges.

However, if you spoke with someone from the insurance company or your provider, and they indicated that they were in-network, the error was made by the person who provided incorrect information.

If that’s true, you should have the option to contact the insurance company or healthcare provider. If you can present documented evidence showing you were informed that the care was covered, the party responsible for the mistake will be held accountable.

You might also consider involving the insurance commissioner if the insurer opposes you on this matter.

Certainly, you are still liable for paying your deductible and any fees that you should have reasonably anticipated would be charged.

What to do when you are responsible for paying the bill

If you find yourself responsible for out-of-network medical expenses, discuss with your healthcare provider about installment payment options and if there’s a chance for reduced fees.

Certain healthcare facilities employ patient care advocates and billing coordinators who may assist you in securing a lower cost or setting up a payment plan — particularly if you can provide evidence of financial difficulty or demonstrate how the error occurred.

In the end, if the provider refuses to cooperate, you’ll need to do your best to settle the bill. The positive aspect is that if your medical debt is under $500 or less than a year old, it likely won’t appear on your credit report even if it’s sent to a collection agency. This gives you time to attempt to resolve the issue.

How can you ensure your care is covered?

To prevent such a scenario from happening again, always ensure you receive a clear response, preferably in writing, regarding whether a provider is part of your network. Both your insurance company and the provider should be ready to assist, so avoid relying solely on online information or directories that may not be current.

Additionally, if you wish to change insurance companies but want to keep working with a particular provider, confirm whether your preferred insurer has that provider as in-network or not.

Once more, this involves contacting the insurance company or the healthcare provider directly. This ensures consistent medical care and eliminates concerns about your insurance refusing to cover the assistance you require.

Article sources

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(1). Kaiser Family FoundationThe weight of medical debt in the United States

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